Ask an expert and get answers to your garage door related questions. Submit questions here.
Question:
My garage door opener remote stopped working. What can I do to fix it?
– Kelly M.
Answer:
If you’re experiencing issues with your garage door remote or keypad, whether it’s a Liftmaster, Chamberlain, Genie, Marantec, or any other brand, consider trying these simple solutions first:
- Replace the batteries in your remotes and keypads. Learn more about how to replace remote batteries for your specific device.
- Reset the opener and reprogram your remote devices to your garage door opener.
- Purchase and program a new remote or keypad.
If you’ve attempted the above solutions with no success, and you’ve already ruled out frequency interference problems, you may want to consider the following options:
- Replace the garage door opener’s receiver board with an OEM (Original Equipment Manufacturer) receiver.
- Retrofit an external receiver as an alternative to replacing the defective original receiver.
These additional steps can help resolve the issue and get your garage door remote or keypad functioning properly again.
Note: Older Liftmaster and Chamberlain garage door openers have the ability to work with external receivers, such as the 889LM smart wall console, which has a built-in receiver function. However, if your Liftmaster or Chamberlain garage door opener is a MyQ opener with a yellow learn/program button, it is not compatible with external receivers or the 889LM smart wall console.
Unfortunately, there is currently no alternative external receiver device available from the manufacturer (Chamberlain Group) that is compatible with MyQ garage openers with a yellow learn/program button. In this case, the internal original receiver board will need to be replaced with an OEM receiver to resolve the issue.
In order to find the right part for your garage door opener, you can refer to the original owner’s manual. The manual should have the part number of the receiver listed in it. It’s important to note that each model has a different receiver board, so it must be compatible with your specific opener model. If you don’t have the owner’s manual, you can reach out to a local authorized dealer or garage door repair company. They will be able to provide you with information on which receiver board is compatible with your opener model and supply you with the required part.
