Hello Cecil Boyd,

You may have a frequency interference issue (solutions can be found here), or perhaps an electrical problem with the garage door opener unit (this will need further on-site troubleshooting).

Hello Elena,

The issue can be one of the following:
1. Faulty sensor.
2. Sensor misalignment.
3. Sensor’s damaged electrical wire shorting out.
4. Loose connection on operator’s mother board.

Try to look closely at the receiving sensor’s LED light (green) when it’s darker in the garage. Occasionally, the LED light flickers very slightly which may indicate a faulty sensor or misalignment.

Hello there, thanks for reaching out.

Is the operator’s light bulb flashing few times once door reversed? If it does, it may indicate that there’s an issue with the safety system/safety eyes. Try to take a closer look on the eye’s LED light while it’s darker in the garage, sometimes it will flicker slightly and would be difficult to see from a distance. Also, the sun shining directly on the sensor’s lens may cause the garage door opener to reverse.
If the operator’s light bulb isn’t flashing once door reversed, release the door to manual mode while it’s fully closed, raise and lower it by hand to check for any obstructions and that the door is correctly balanced. If door travels smoothly up and down, adjust the unit’s force and sensitivity.

Hello Irene,

Do you need to press and hold the wall button while closing the garage door? Is the light bulb on the unit flashing few times? These are signals that there’s a malfunction with the safety eyes. Try to realign/adjust photo eyes (located on bottom of vertical tracks, left and right hand side) and check electric wiring for any damage.